FAQs

1. What materials do you use in your jewellery?
My jewellery is made with high-quality materials such as stainless steel, sterling silver, gold-filled, gold-plated brass and carefully selected gemstones, freshwater pearls and beads. I also prioritise hypoallergenic materials wherever possible to ensure comfort and longevity.

2. How do I care for my jewellery?
To keep your jewellery looking its best, avoid contact with water, perfumes, sweat and lotions. Store it in a dry place in your supplied pouch and gently clean it with a soft cloth. For gemstone pieces, a quick polish will keep them sparkling! 

3. Do you offer personalised jewellery?
Yes, I love to create pieces that are unique to you. Check out the personalised collection for custom name necklaces, initial pieces and birthstone jewellery. If you have a special request, please get in touch. 

4. How long will my order take to arrive?
I aim to process orders within 2-3 business days. Shipping times vary by location and by selected service. You'll receive a tracking number once your order is on its way. You can upgrade postage at checkout. If you require your order by a certain date, please contact me prior to placing your order but note this cannot be guaranteed. 

UK: 2-4 business days

5. Do you accept returns or exchanges?
My aim is for you to love your jewellery. If you’re not 100% happy, you can return or exchange your unworn jewellery within 14 days of delivery. Please see the Returns & Exchanges page for full details. Personalised orders and earrings are non-refundable, unless faulty. 

6. My order arrived damaged - what should I do?
If your jewellery arrives damaged, please email me at info@candicojewellery.com with photos and your order number within 3 days of delivery. I’ll arrange a replacement or refund ASAP.

7. Do you offer gift wrapping?
Yes, my jewellery comes with a cute pink pouch as standard. There is an option to upgrade to a gorgeous premium gift box with optional gift card message for an additional fee. Perfect for treating someone special - or yourself!

8. Do you offer gift cards? 
Yes! Candi Co e-gift cards are available in a range of values and are delivered instantly by email. They're perfect if you're short on time or want to let someone choose their own jewellery.

9. Can I order from outside the UK?
I ship to the US, Canada and Australia via my Etsy shop - please contact me for details. 

10. Do you make custom designs?
I'm more than happy to adjust existing designs e.g. sizing, changing clasps or creating matching items. Please contact me at info@candicojewellery.com to discuss.

11. How can I contact you?
You can reach me at info@candicojewellery.com or through the Contact page. I aim to reply within 1-2 business days.

12. Do you offer wholesale?
Yes - please contact me at wholesale@candicojewellery.com to discuss wholesale.